Our role
For personal information collected directly through the CoinVerum Service, CoinVerum acts as the controller. Infrastructure and other vendors may act as processors under their respective agreements. Public blockchain records are globally available and generally cannot be altered or erased by CoinVerum.
Legal bases
Depending on the context, we process personal information based on:
- Legitimate interests — operating, securing, troubleshooting and improving the Service.
- Consent — where you choose to receive communications or consent is required for non-essential technologies.
- Contract — where processing is necessary to provide a service you requested.
- Legal obligation — where applicable law requires processing or retention.
Your rights
Subject to legal conditions and exceptions, you may request:
- Access to and a copy of personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of your information.
- Restriction of or objection to certain processing.
- Portability of information you provided to us.
- Withdrawal of consent at any time, without affecting earlier lawful processing.
How to make a request
Email contact@coinverum.com with the subject “GDPR Request” and describe the right you want to exercise.
We may ask for limited information to verify your identity. We aim to respond within one month, subject to any extension permitted by law.
Complaints and transfers
You may complain to the data protection authority in your country or place of work. Where information is transferred outside the EEA or UK, we use appropriate safeguards where required, such as adequacy decisions or standard contractual clauses.
More information
See the Privacy Policy for the categories of information we process, purposes, retention and security information.